If you know me and you’ve ever wondered why I tip very well or am extremely nice to service employees, even if the service or attitude I am receiving isn’t the best or even horrible, it’s because I’ve been degraded and dehumanized by many over the phone or in person. These particular people, more often than not, assume that I am just an anonymous corporate answering machine that does not have emotions, desires, or dreams. I exist to be an outlet for their anger and frustration, despite not being the cause, for eight hours a day, five days a week.
I had one of those encounters today.
I will remember it as I remember them all: in vivid detail. I will carry these memories until the day I die, not because I believe what they said, but as a testament that I need to do my best to not be these people. I refuse to make another human being feel less than who they are; to be their nightmare for that day. I smile and tip and go on my day, hoping to change the world, one less angry voice at a time.
Perhaps try that strategy today? A smile goes a long way into mending hearts and minds of many strangers.